Shipping policy

Thank you for shopping with ZAPSPA. We aim to make your delivery experience clear, smooth, and reliable.

Delivery Area

We currently offer delivery across Lebanon.

Order Processing Time

Orders are usually processed within 1–4 business days. Orders placed on weekends or holidays may be processed on the next business day.

Delivery Time

Delivery time may vary depending on your location, delivery schedule, and courier availability. We do our best to deliver orders as quickly as possible.

Delivery Information

Please make sure your name, phone number, address, and delivery details are correct before placing your order. If the delivery company cannot reach you because of incorrect or incomplete information, delivery may be delayed.

Delivery Delays

While we do our best to ensure timely delivery, delays may happen due to courier issues, weather conditions, holidays, high order volume, or circumstances outside our control.

Failed Delivery

If the courier is unable to deliver your order because the customer is unreachable or unavailable, we may contact you to arrange another delivery attempt. Additional delivery fees may apply depending on the situation.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible at getzapspa@gmail.com or WhatsApp +961 78 791 495 with your order number and clear photos/videos of the issue.

Contact

For delivery questions, contact us at:
getzapspa@gmail.com
+961 78 791 495