Refund policy

Thank you for shopping with ZAPSPA. Please read this return and refund policy carefully before placing your order.

30-Day Money-Back Guarantee

ZAPSPA offers a 30-day money-back guarantee starting from the date your order is delivered.

If you are not satisfied with your purchase, contact us within 30 days of delivery to request a return.

To be eligible for a return:

* You must contact us before sending the product back.
* The product must be returned clean and undamaged.
* All original accessories, charging equipment, manuals, and packaging must be included.
* The product must not show signs of misuse, accidental damage, water damage, modification, or improper handling.
* Proof of purchase or your order number may be required.

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued through the original payment method when possible.

Original delivery charges and return-delivery costs are non-refundable for change-of-mind or dissatisfaction returns.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

To review your request, we may ask for:

* Your order number
* Clear photos or videos showing the issue
* A short description of the problem

If the issue is approved, ZAPSPA may offer a replacement, repair, refund, or another appropriate solution depending on the circumstances.

When an item arrives damaged, defective, or incorrect, ZAPSPA may cover the reasonable return-delivery cost.

Non-Returnable or Ineligible Items

A return or refund may be refused for:

* Products returned more than 30 days after delivery
* Products returned without prior approval
* Products damaged through misuse, drops, water exposure, improper charging, or improper handling
* Products that have been modified or repaired without authorization
* Products returned without their original accessories or essential components
* Products showing excessive damage or wear beyond reasonable inspection and use
* Products for which sufficient proof of purchase cannot be provided

Return Process

Before returning an item, contact ZAPSPA and wait for return instructions.

Do not send a product back without approval, as unauthorized returns may not be accepted.

The customer is responsible for safely packaging the returned item and following the provided return instructions.

We recommend keeping proof that the returned item was delivered.

Refund Processing

After receiving and inspecting the returned item, we will inform you whether the refund has been approved.

Approved refunds will be processed as soon as reasonably possible. The time required for the funds to appear may depend on the bank, card provider, or payment method used.

For cash-on-delivery orders, an alternative refund method may be arranged with the customer.

Six-Month Limited Warranty

The ZAPSPA Head Massager includes a six-month limited warranty covering manufacturing defects under normal intended use.

The warranty does not cover:

* Accidental damage
* Misuse or improper handling
* Water damage
* Damage caused by improper charging
* Unauthorized repairs or modifications
* Normal wear and tear
* Cosmetic damage that does not affect operation

A valid order number or proof of purchase may be required for warranty support.

Consumer Rights

This policy does not limit any rights or remedies that customers may have under applicable consumer-protection laws.

Contact Us

For return, refund, replacement, or warranty support, contact us at:

Email: team@getzapspa.com
WhatsApp/Phone: +961 78 791 495