Refund policy


Return & Refund Policy

Thank you for shopping with us.

All Sales Are Final

We do not offer refunds on any orders. Once a purchase is made, it is considered final.

Damages & Issues

We only accept returns or replacements if an item arrives damaged or defective.
If you receive a damaged or incorrect item, please contact us at getzapspa@gmail.com with:

  • Your order number

  • A clear photo of the damaged or defective item

We will review the issue and offer a replacement if eligible.

Please note: We do not accept returns due to change of mind, incorrect item ordered, or dissatisfaction with the product.

Non-Returnable Items

We do not accept returns on:

  • Perishable goods

  • Custom or personalized items

  • Personal care products

  • Sale items or gift cards